Terms and Conditions.

Version 1.0, 30 September 2026

These Terms & Conditions apply when you book or use Vitary's services. We have written them to explain clearly what you can expect from us and what we ask from you.

1. About Vitary

Vitary is operated by:

Vitary V.O.F.
Visiting address: Bos en Lommerplantsoen 3F, 1055 AA Amsterdam, the Netherlands
Postal address: Bos en Lommerplantsoen 1F, 1055 AA Amsterdam, the Netherlands
Chamber of Commerce (KvK): 42031729
VAT ID: NL869391525B01
Email: info@vitary.nl

Vitary performs DEXA measurements under the authorisation issued by the Dutch Authority for Nuclear Safety and Radiation Protection (ANVS), reference ANVS-PP-2026/0125145-05.

2. Our Services

Vitary provides grip strength measurements and body composition measurements using a DEXA scanner. Depending on the service booked, this may include measurements of body fat, visceral fat, bone mineral density, fat distribution and lean mass, together with a report, an explanation of the results and personalized, non-medical lifestyle advice.

The measurement is performed only where it is individually justified in accordance with the requirements applicable to Vitary's use of ionising radiation.

Our personalized lifestyle advice is intended to help you understand your results and identify areas in which changes to nutrition, physical activity or other lifestyle factors may be beneficial. It does not constitute a complete and personalized medical, nutritional, physiotherapy or exercise treatment plan.

Where our recommendations require translation into a specific diet, exercise programme, rehabilitation programme or medical treatment plan, this should be done in consultation with an appropriately qualified professional, such as a dietitian, personal trainer, physiotherapist or medical practitioner, as appropriate to your individual circumstances.

Our Services are not intended to replace your general practitioner or treating medical specialist. If you have symptoms, concerns about your health or require medical diagnosis or treatment, you should contact an appropriate healthcare professional.

Vitary does not diagnose disease, prescribe medication or provide medical treatment.

A DEXA measurement uses a small amount of ionising radiation. You will receive appropriate information about this before the measurement.

3. Eligibility and Medical Assessment

You must be at least 18 years old to use the Services.

Before your appointment, we ask you to complete an intake questionnaire. You are responsible for providing complete and accurate information.

Before the DEXA measurement takes place, a BIG-registered physician reviews the relevant information to determine whether the measurement is individually justified. If further information is needed, the physician may contact you.

If the physician determines that the measurement is not justified, we will not perform it. Any amount already paid for the Service will be refunded in full, automatically.

We may also decline or discontinue a measurement where information provided during the intake proves to be materially incomplete or incorrect, or where circumstances identified at the appointment make it inappropriate to proceed.

You cannot undergo a DEXA measurement if you are pregnant, may be pregnant or are breastfeeding. We will ask you to reconfirm this at your appointment. If you indicate in the intake questionnaire that you are under 18, are or may be pregnant, or are breastfeeding, your request ends automatically and you are not charged.

4. Booking

You can book an appointment through our website or booking system.

A booking is subject to the physician determining that the DEXA measurement is individually justified. Confirmation of an appointment therefore does not in itself guarantee that a measurement will take place.

If the physician determines before your appointment that the measurement should not take place, we will cancel the appointment and refund any amount you have already paid.

The physician's assessment is an independent medical assessment. Vitary does not influence or override that assessment.

5. Price and Payment

The price of the Vitary body composition and grip strength analysis (DEXA Consult) is €299, unless a different price is clearly stated when you make your booking. If you book and pay for your appointment up to and including 31 December 2026, the launch offer price of €199 applies.

The price includes the DEXA measurement, the applicable report, the explanation of your results and personalized advice as described when booking.

The applicable price and payment method will be shown before you confirm your booking. You pay the full price in advance when you book your appointment, by iDEAL through our payment provider Mollie.

Any price change will not affect an appointment that has already been booked at an agreed price.

6. Cancellation and Rescheduling

You may cancel or reschedule your appointment free of charge up to 24 hours before the scheduled appointment time. If you have already paid, the amount paid will be refunded in the event of a timely cancellation or transferred to the new appointment in the event of rescheduling.

If you cancel less than 24 hours before your appointment, or do not attend your appointment, Vitary reserves the right not to provide a refund.

We understand that unexpected circumstances can occur. Where appropriate, we may at our discretion allow you to reschedule your appointment rather than apply the cancellation charge.

If Vitary has to cancel your appointment because of equipment failure, staffing issues or another circumstance attributable to Vitary, you may choose between rescheduling the appointment or receiving a full refund of the amount paid.

Nothing in this section limits any statutory cancellation or withdrawal rights you may have under applicable consumer law.

7. Right of Withdrawal for Online Bookings

If you book as a consumer online or otherwise at a distance, you may have a statutory right to withdraw from the agreement within 14 days after entering into it without giving a reason.

You can exercise this right by informing Vitary clearly by email at info@vitary.nl.

If you ask us to perform the Service during this 14-day period, we may ask you to expressly request that we begin providing the Service before the withdrawal period has expired.

Where the Service has been fully performed during the withdrawal period following your express request and, where legally required, your acknowledgement that you lose your right of withdrawal following full performance, your statutory right of withdrawal may no longer apply.

Where only part of the Service has been performed when you exercise a valid right of withdrawal, any payment obligation will be determined in accordance with applicable consumer law.

8. Your Appointment

Please arrive on time and follow the preparation instructions provided by Vitary. Clothing or objects containing metal may interfere with the measurement.

We may measure information such as your height, weight and waist circumference at the appointment where relevant to the Service.

The DEXA measurement is performed by appropriately trained personnel in accordance with Vitary's applicable protocols and regulatory requirements.

You can ask us to stop the measurement at any time. If you decide not to proceed before the measurement has started, any refund will be determined in accordance with the cancellation provisions above and applicable law. Once the DEXA measurement has started, Vitary may charge the full agreed price, to the extent permitted by law.

9. Results and Follow-up

Your DEXA measurement provides a snapshot of your body composition at a particular point in time.

You will receive the results included in the Service you booked and an explanation of those results. Once your report has been released, it is available in your personal Vitary account and we let you know by email. Signing in to your account requires your password and a second step.

If a finding requires or may benefit from medical follow-up, you may be advised to contact your general practitioner or another appropriate healthcare professional.

Vitary will only share information directly with your general practitioner or another healthcare professional where there is an appropriate legal basis to do so and, where required, with your consent.

A Vitary measurement cannot predict future health outcomes or guarantee that a medical condition is absent or will not develop.

10. Repeat Measurements

A previous measurement does not automatically mean that a future DEXA measurement is appropriate.

Where required, a repeat measurement may be subject to a new intake and assessment of whether the measurement is individually justified, taking into account the principle of keeping exposure to ionising radiation as low as reasonably achievable.

11. Privacy and Medical Records

Vitary processes personal data, including health data, in accordance with applicable privacy legislation and our Privacy Policy, available on our website.

Where and to the extent that the Dutch Medical Treatment Contracts Act (WGBO) applies to the Services, its mandatory provisions shall prevail.

Where the WGBO applies and requires Vitary or the relevant healthcare provider to maintain a medical record, that record will be retained for the legally required period, currently generally 20 years from the date of the last change to the record, or longer where required by law or where this follows from the duty of care of a good healthcare provider.

Where the WGBO does not apply, Vitary retains personal data only for as long as necessary for the purposes for which it was collected or for as long as another applicable legal obligation requires.

Further information about the personal data we collect, why we collect it, how long we retain it and your rights can be found in our Privacy Policy.

12. Use of Data for Research

Your personal health information will not automatically be used for research merely because you use Vitary's Services.

Where Vitary wishes to use identifiable or pseudonymised information for research for which your consent is required, we will ask for your separate and explicit consent.

Giving such consent is voluntary and is not a condition for using our Services. You may withdraw your consent at any time, subject to the limitations explained when consent is requested and applicable law.

Where research requires independent ethical or regulatory review, that review will take place as required by applicable law.

13. Liability

Vitary takes reasonable care in providing its Services and performs them in accordance with applicable professional standards and legal and regulatory requirements.

Vitary is liable where and to the extent that liability follows from applicable Dutch law.

Vitary's personalized lifestyle advice consists of general recommendations based on the measurements and information available to Vitary. It is not intended to constitute an individualized medical treatment plan, diet plan, physiotherapy programme or exercise programme.

As implementation of our recommendations requires an individualized protocol or treatment plan, you are responsible for seeking appropriate professional guidance. Depending on the recommendation and your individual circumstances, this may include guidance from a dietitian, qualified personal trainer, physiotherapist, general practitioner or other appropriately qualified healthcare professional.

To the extent permitted by law, Vitary is not liable for injury, loss or damage resulting from the implementation of our recommendations without appropriate professional guidance where such guidance would reasonably be required, or from an individualized protocol or treatment plan developed or provided by a third party.

To the extent permitted by law, Vitary is not liable for damage resulting from inaccurate, incomplete or withheld information provided by you where that information was relevant to the safe or appropriate provision of the Service.

Vitary is not responsible for decisions you make contrary to advice to seek appropriate medical care, or for the consequences of relying on the results of a Vitary measurement as a substitute for medical diagnosis or treatment.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law, including liability arising from intent or deliberate recklessness.

14. Complaints

If you are dissatisfied with our Services, please contact us at info@vitary.nl.

We take complaints seriously and will aim to review and respond to your complaint within a reasonable period.

Nothing in these Terms & Conditions limits any statutory rights you may have in relation to complaints or your right to bring a matter before a competent court.

15. Changes to these Terms

We may update these Terms & Conditions from time to time, for example because our Services, legal requirements or operating procedures change.

The version applicable to your booking is the version that was made available to you when you made that booking, unless a change is required by mandatory law.

The current version will always be available on our website.

16. Applicable Law

These Terms & Conditions and any agreement between you and Vitary are governed by Dutch law.

Any dispute will be submitted to the competent Dutch court, subject to any mandatory consumer protection rules concerning jurisdiction.

Where and to the extent that the Dutch Medical Treatment Contracts Act (WGBO) applies to the Services, its mandatory provisions shall prevail.

Last updated: 30 September 2026